Advice & Guidance

24hr Mental Health Support Line

24hr Mental Health Support Line – The line is for patients, carers and anyone who needs advice, help and assistance while in crisis or facing difficulties dealing with mental illness. A range of supportive interventions, advice on mental health and medication, accessing services, crisis reviews and liaison with care teams will be offered.

One freephone number will be staffed by a team of six nurses covering 24 hours a day, from 18 December 2015 at 9am and will be a single point of contact for people living in the boroughs of Lambeth, Southwark, Lewisham and Croydon.

The number is 0800 731 2864, which is the same number that takes patients through to the patient advice and liaison service (PALS). The support service was developed in line with Crisis Concordat and is part of all borough action plans and is jointly funded by the four borough’s clinical commissioning groups (CCGs).

As well as the new support line for patients the street triage telephone service that was piloted for one year will be opening up the line 24 hours a day. This enables a front line professional to ring the team 24/7 on 0203 228 0136 when in contact either in the street or in private premises with people whom they believe may be in mental distress.

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Recovery College

Recovery College is about people with mental health difficulties having the same opportunities in life as everyone else. It is about a personal journey towards a meaningful and satisfying life. It is about hope, control and opportunity. It is about living as well as possible. The workshops and courses we run aim to provide the tools to make this happen, to help you become an expert in your own recovery or that of someone you care for or work with.

Recovery college offers a learning approach that complements the existing services provided by the Trust. Co-production is at the heart of everything we do. Every course and workshop we offer is co-designed and co-run by trainers with lived experience working alongside trainers from the mental health professions.

Recovery College courses are free of charge and open to:

  • People who use SLaM services
  • Supporters (carers, family and friends) of the above
  • People who have been discharged from SLaM services within the last six months
  • Supporters (carers, family and friends) of the above
  • Volunteers and peer supporters working with SLaM
  • SLaM staff

Please note that you also need to be aged 16 or over to come to any of Recovery College courses.  You do not need a referral to come along to any of the courses. If you’re interested in coming along you simply enrol as a student.

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The charity BECOME. have just set up a new helpline for care leavers looking for help and advice.

You can find out more at:

You can also contact them on:
Freephone: 0800 023 2033